Refund & Returns Policy

At Kuurth Jewelry, we want you to be satisfied with your purchase. If you are not completely happy with your order, this Refund & Returns Policy explains the general process for requesting a return, exchange, or refund.

Return Eligibility

To be eligible for a return, the item should meet the following conditions:

  • The item must be unused and unworn.
  • The jewelry must be returned in its original condition.
  • Original packaging and tags should be included where applicable.
  • The item must not be damaged, altered, or modified.
  • Proof of purchase or order details may be required.

Items that do not meet these conditions may not qualify for a return.

How to Request a Return

Before sending an item back, please contact our customer support team.

Email: info@kuurthjewelry.com

Please include your order number, product name, and reason for the return. Our team will review your request and provide the appropriate return instructions.

Please do not send products to a return address without contacting us first.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Email: info@kuurthjewelry.com

Please provide your order number and clear photos of the issue where appropriate. Our team will review the situation and help you with the next steps.

Refunds

Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.

If your return is approved, the applicable refund will be processed using the original payment method where possible. The time required for the refund to appear may vary depending on your payment provider or bank.

Return Shipping

Unless otherwise agreed by Kuurth Jewelry, customers may be responsible for return shipping costs.

Original shipping charges may be non-refundable. If the return is related to a damaged or incorrect item, please contact us before arranging the return.

Exchanges

If you would like to exchange an item, please contact us at info@kuurthjewelry.com.

Exchange availability may depend on product availability and the condition of the returned item.

Non-Returnable Items

Items may not qualify for return if they have been:

  • Worn or used
  • Damaged after delivery
  • Altered or modified
  • Returned without the required order information
  • Returned in an unsuitable condition

For hygiene and product-safety reasons, certain jewelry items may also be subject to additional return restrictions.

Return Packaging

Please package your jewelry securely when returning it. We recommend keeping your return tracking information until your return has been successfully received and processed.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact:

Email: info@kuurthjewelry.com

Our team will be happy to assist you with questions about returns, refunds, exchanges, damaged items, or orders.

Kuurth Jewelry – Bold Design. Distinctive Style.